What it does
EHR retrieval/summarization for underwriting (Medical Insights, Clinical History Report, Highlights Summary); automated APS fulfillment via Human API affiliate when EHR unavailable - service + software hybrid. Everything above is drawn from the 6 public sources cited at the foot of this page. Fields the company does not publish are marked as unpublished below rather than estimated.
Key facts
| Segment | Insurance Underwriting & Payer Chart Review |
| Website | https://risk.lexisnexis.com/products/health-intelligence-ehr |
| HQ | Not published (Human API historically HQ'd in San Mateo/San Francisco, CA per press coverage; not independently confirmed via primary source in this session) |
| Ownership | Acquired by LexisNexis Risk Solutions (a RELX company) — acquisition announced April 25, 2023 |
| Turnaround | "9 days" cycle-time reduction cited for a referenced carrier (not a general SLA) |
| Certifications | HIPAA-authorized network access; consumer-consent (QHIN/patient portal) pathways referenced |
| Founded | Founded 2014 |
| Not published | HeadcountPricing |
Evaluation criteria
Profile notes
What to confirm before you sign
Human API / LexisNexis Health Intelligence publishes 4 of the 8 fields in the Content Hub rubric. Across the 19 Insurance Underwriting & Payer Chart Review vendors profiled here, the median is 4 of 8. Of the four it leaves unpublished, these two matter most.
- How do you charge — per page, per file, per hour, or per seat?Get the unit before you scope a pilot. A per-hour or per-seat quote and a per-page quote behave very differently once a file runs past 1,000 pages.
- What does a real 1,000-page file cost, all in?Ask for a worked example rather than a rate card. Duplicate pages, rush fees and monthly minimums are where the quoted rate and the final invoice separate.
The other seven questions, and what all 270 profiled vendors do and do not publish, are in the evaluation guide.
