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Ontellus — Profile & Assessment

Ontellus publishes 5 of the 8 buying facts this rubric checks, including turnaround but not pricing. Ontellus operates in the medical-record review ecosystem, within the Medical Record Retrieval / ROI, AI-native / Tech-enabled service segment. This profile records what the company publishes about its services, maps those claims to the Content Hub evaluation rubric, and cites every source behind them. 12 of 17 facts confirmed from 17 public sources; the rest are marked unpublished.

4 sections·17 sources·Verified 2026-08-28 ✓
Disclosure
10/17 facts
01

What it does

Nationwide online medical records retrieval, organization, and chronology: 'SmartChron™' (chronology tool) and 'SmartOrg™' (indexing), plus billing summaries, claim evaluation reports, medical canvassing, social-media investigation, and a DICOM viewer for imaging records. The published service lines are: Health records retrieval and claims intelligence, My.Ontellus online portal, SmartChron (chronological record organization), SmartOrg (intelligent records organization), billing/record summaries, claim evaluation reports, medical canvassing, social media investigation and DICOM viewer. Everything above is drawn from the 17 public sources cited at the foot of this page. Fields the company does not publish are marked as unpublished below rather than estimated.

Key facts

Segment

Medical Record Retrieval / ROI, AI-native / Tech-enabled service

Website

https://ontellus.com

HQ

Not published (phone area code 713 suggests Houston, TX; unverified street address)

Ownership

Formerly owned by Aquiline Capital Partners and The Capstreet Group; acquired by Datavant (agreement signed June 12, 2025; deal completed August 6, 2025); owns ChartSwap (acquired ChartSwap in October 2018)

Certifications

SOC 2 Type II, MPL Premium Partner since 2015, CLM (Claims and Litigation Management Alliance) member since 2011, HIPAA-compliant portal, SOC 2 Type II compliant, MPL Association premium partner (since 2015) and CLM member (since 2011)

Founded

Founded 1975

Headcount

501-1,000 employees

Not publishedPricingTurnaround
02

Evaluation criteria

Content Hub rubric5 of 8 published
✓
Processing model
Human-managed retrieval + proprietary technology platform
✓
Human QA
None disclosed
✓
Typical turnaround
Most requests completed in under 30 business days
○
Pricing model
No published pricing model. No dollar figures published anywhere in the vendor site.
✓
Best for
High-volume law firms wanting price predictability
✓
Customer satisfaction
3.2/5 across 46 Google Business reviews spanning 3 office listings (captured 13 Aug 2026). Platform aggregate, not a Medrecords AI rating.
○
Not published
Indicative cost and export formats go unstated, as they do across most of this market. The questions to ask instead are below.
03

Profile notes

Who it serves
Insurance carriers, self-insured corporations, law firms, mass tort litigation, Workers' compensation, vehicle/bodily injury, general liability, medical malpractice and life insurance claims
Claims & platform notes
My.Ontellus portal, SmartChron, SmartOrg claims intelligence tools, No explicit AI-technology claims found in fetched content — SmartChron/SmartOrg are described as analytical/organizational tools without specified AI/ML methodology. Described as 'one of the nation's largest privately held data retrieval and claims intelligence' platforms (per Datavant press release). Self-describes as 'the nation's largest online records retrieval service for custodians, insurance carriers, legal firms or self-insured corporations' and integrates with Guidewire and Duck Creek.
Review summary
Not independently rated by Medrecords AI. Cited public reviews are listed under Sources; Medrecords AI assigns no star rating without verified evidence.
Competitive coverage
Comparing the Top 10 Medical Record Providers · Best Medical Record Retrieval Software Solutions for PI Law Firms in 2026 · Best Ontellus Alternatives for Legal Medical Record Retrieval · 7 Best Yocierge Alternatives · Best Medical Record Retrieval Software Solutions for Case Managers in 2026 · Top Medical Record Retrieval Companies of 2026 · EvenUp Alternatives · Supio Alternatives · Medchart Alternatives
04

What to confirm before you sign

Ontellus publishes 5 of the 8 fields in the Content Hub rubric. Across all 270 vendors profiled in the Content Hub, the median is 5 of 8. Of the three it leaves unpublished, these two matter most.

  1. How do you charge — per page, per file, per hour, or per seat?
    Get the unit before you scope a pilot. A per-hour or per-seat quote and a per-page quote behave very differently once a file runs past 1,000 pages.
    Pricing model56% of all profiled vendors leave this unpublishedOurs: flat per page, no seats, no subscription
  2. What does a real 1,000-page file cost, all in?
    Ask for a worked example rather than a rate card. Duplicate pages, rush fees and monthly minimums are where the quoted rate and the final invoice separate.
    Indicative cost82% of all profiled vendors leave this unpublishedOurs: from 10¢ to as low as 5¢ a page, duplicates free

The other seven questions, and what all 270 profiled vendors do and do not publish, are in the evaluation guide.

Sources

How Medrecords AI does this work

Ontellus works in medical-record review. Medrecords AI does this category of work as software: the record sorted, deduplicated and read in minutes, every statement cited back to its page, and a qualified human signs off on what it means.

ProductMissing recordsGaps in the production surfaced against what the record itself references.Read more →SolutionRecord sorting & dedupRaw production in; sorted, deduplicated, Bates-ready case file out.Read more →ProductDeduplicationRepeat productions collapsed so the same page is not reviewed twice.Read more →
Test it on a file you already have.
Send one real record set. You get back a cited chronology and decide for yourself whether the read holds up — no obligation either way.
Test a fileBook a demo

Explore the Content Hub

Software & platforms

AI and case-management platforms across medical-record review.

Service providers & BPOs

Record review, peer review, retrieval, LNC and BPO providers.

State programs

Rules, AMA Guides edition, and MMI standards by state.

Comparisons

Head-to-head vendor and program comparisons.

Guides

Editorial reference on report writing, MMI, and validity testing.

Conferences & events

Workers' comp, claims, insurance and medical-legal conferences with editorial takes.

Directories

Link-out rosters of examiners, LNCs, and expert witnesses.

State matrix report

All 10 verified state programs, side by side.

Content Hub home

The full index of everything in the hub.

Medrecords AIMedrecords AI

Minutes per file. Every line cited. From 10¢ to as low as 5¢ a page.

Bring the hardest file from this page. Get a cited chronology and a report draft in minutes — every line traced to its source page, ready for your review and signature.

  • Minutes per file, not days
  • Every line cited to its source page
  • From 10¢ to as low as 5¢/page, duplicates free — no license, no minimums
  • HIPAA-eligible · SOC 2 audit-ready
Test on a file Book a demo

See how Medrecords AI compares with anything on this page — over a 30-minute call, side by side.

Last verified: 2026-08-15