What it does
ChartSwap publishes these service lines: B2B medical record exchange software connecting requesters (law firms, insurers, record vendors) and provider record custodians, secure record fulfillment tools and electronic payment processing for custodian fees. Everything above is drawn from the 6 public sources cited at the foot of this page. Fields the company does not publish are marked as unpublished below rather than estimated.
Key facts
| Segment | Medical Record Retrieval / ROI |
| Website | |
| Founded | 2012 |
| HQ | Downtown Houston, TX (also references a Kemah, TX location; full street address not published) |
| Ownership | Acquired by Ontellus in October 2018; now part of Datavant's Legal & Insurance vertical following Datavant's 2025 Ontellus acquisition |
| Pricing | Requesters pay a per-transaction fee for electronic copies; providers set individual fees per applicable state guidelines; exact rates not published |
| Certifications | HITRUST r2 certified, SOC 2 Type II certified, HIPAA compliant |
| Not published | HeadcountTurnaround |
Evaluation criteria
Profile notes
What to confirm before you sign
ChartSwap publishes 6 of the 8 fields in the Content Hub rubric. Across the 17 Medical Record Retrieval / ROI vendors profiled here, the median is 5 of 8.
- What does a real 1,000-page file cost, all in?Ask for a worked example rather than a rate card. Duplicate pages, rush fees and monthly minimums are where the quoted rate and the final invoice separate.
- What formats does the deliverable come in, and do the citations survive export?Ask to see an exported file rather than a screen share. A citation that works inside the vendor's viewer and dies in Word is not a citation you can file.
The other seven questions, and what all 270 profiled vendors do and do not publish, are in the evaluation guide.
