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ChartRequest — Profile & Assessment

ChartRequest publishes 6 of the 8 buying facts this rubric checks, including pricing but not turnaround. ChartRequest operates in the medical-record review ecosystem, within the Medical Record Retrieval / ROI segment. This profile records what the company publishes about its services, maps those claims to the Content Hub evaluation rubric, and cites every source behind them. 13 of 17 facts are confirmed from 14 public sources; unpublished fields are marked, never estimated.

4 sections·14 sources·Verified 2026-08-28 ✓
Disclosure
12/17 facts
01

What it does

ChartRequest publishes these service lines: Release of information SaaS platform and tiered offerings: ChartRequest Complete (flat-fee managed service), ChartRequest Select (flexible billing), ChartRequest Pro (self-service, revenue share). Everything above is drawn from the 14 public sources cited at the foot of this page. Fields the company does not publish are marked as unpublished below rather than estimated.

Key facts

Segment

Medical Record Retrieval / ROI

Website

https://www.chartrequest.com

Founded

2012 (Atlanta, GA)

HQ

One Glenlake Pkwy, Suite 650, Atlanta, GA 30328

Ownership

Private, appears independently owned

Pricing

Publishes a 'complex algorithm' pricing model compliant with state/federal fee statutes; 3 product tiers (Complete/Select/Pro) with differing fee structures; exact per-page rates not published on researched pages -- offers a 'Pricing Review' dispute process

Certifications

SOC 2 Type II and ISO 27001 compliant, HITRUST-aligned

Not publishedHeadcountTurnaround
02

Evaluation criteria

Content Hub rubric6 of 8 published
✓
Processing model
Automated software platform (algorithmic pricing engine)
✓
Human QA
None disclosed
✓
Pricing model
Statute-based algorithmic per-request fees
✓
Indicative cost
$4.99–$2,000/Month by tier (per third-party listing)
✓
Best for
PHI/medical record request automation for law firms & providers
✓
Customer satisfaction
4.7/5 on Capterra (3 reviews); not enough reviews on G2 to provide a rating
○
Not published
Typical turnaround and export formats go unstated, as they do across most of this market. The questions to ask instead are below.
03

Profile notes

Who it serves
Law firms, insurance carriers (health and life insurance record retrieval), healthcare providers
Claims & platform notes
ChartRequest SaaS platform for automated ROI billing/compliance
Review summary
Not independently rated by Medrecords AI. Cited public reviews are listed under Sources; Medrecords AI assigns no star rating without verified evidence.
Competitive coverage
Top 10 Record Retrieval Companies in North America · Top Release of Information Companies · Best Medical Record Retrieval Software Solutions for PI Law Firms in 2026 · Best ChartRequest Alternatives · Best Medical Record Retrieval Software Solutions for Case Managers in 2026 · Medchart Alternatives
04

What to confirm before you sign

ChartRequest publishes 6 of the 8 fields in the Content Hub rubric. Across the 17 Medical Record Retrieval / ROI vendors profiled here, the median is 5 of 8.

  1. What is the turnaround on a 1,000-page file, and is that a median or a best case?
    Ask what the clock starts from — receipt, or the point the file clears intake — and what the same number looks like in your busiest week.
    Typical turnaround65% of Medical Record Retrieval / ROI vendors leave this unpublishedOurs: same day on the self-service plan
  2. What formats does the deliverable come in, and do the citations survive export?
    Ask to see an exported file rather than a screen share. A citation that works inside the vendor's viewer and dies in Word is not a citation you can file.
    Export formats94% of Medical Record Retrieval / ROI vendors leave this unpublishedOurs: DOCX or HTML, every citation stays a live link

The other seven questions, and what all 270 profiled vendors do and do not publish, are in the evaluation guide.

Sources

How Medrecords AI does this work

ChartRequest works in medical-record review. Medrecords AI does this category of work as software: the record sorted, deduplicated and read in minutes, every statement cited back to its page, and a qualified human signs off on what it means.

ProductMissing recordsGaps in the production surfaced against what the record itself references.Read more →SolutionRecord sorting & dedupRaw production in; sorted, deduplicated, Bates-ready case file out.Read more →ProductDeduplicationRepeat productions collapsed so the same page is not reviewed twice.Read more →
Test it on a file you already have.
Send one real record set. You get back a cited chronology and decide for yourself whether the read holds up — no obligation either way.
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Explore the Content Hub

Software & platforms

AI and case-management platforms across medical-record review.

Service providers & BPOs

Record review, peer review, retrieval, LNC and BPO providers.

State programs

Rules, AMA Guides edition, and MMI standards by state.

Comparisons

Head-to-head vendor and program comparisons.

Guides

Editorial reference on report writing, MMI, and validity testing.

Conferences & events

Workers' comp, claims, insurance and medical-legal conferences with editorial takes.

Directories

Link-out rosters of examiners, LNCs, and expert witnesses.

State matrix report

All 10 verified state programs, side by side.

Content Hub home

The full index of everything in the hub.

Medrecords AIMedrecords AI

Minutes per file. Every line cited. From 10¢ to as low as 5¢ a page.

Bring the hardest file from this page. Get a cited chronology and a report draft in minutes — every line traced to its source page, ready for your review and signature.

  • Minutes per file, not days
  • Every line cited to its source page
  • From 10¢ to as low as 5¢/page, duplicates free — no license, no minimums
  • HIPAA-eligible · SOC 2 audit-ready
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Last verified: 2026-08-15