What it does
Customer experience support, content moderation, back-office operations; healthcare listed as a served industry but no specific medical-record-review, chart review, or legal-medical service line confirmed in fetched content. Everything above is drawn from the 5 public sources cited at the foot of this page. Fields the company does not publish are marked as unpublished below rather than estimated.
Key facts
| Segment | Offshore (non-India): PH / LatAm / Other |
| Website | |
| HQ | 19/F 6783 Robinsons Summit Center, Ayala Avenue, Makati City 1226, Philippines |
| Certifications | PCI DSS; GDPR compliant; HIPAA compliant; SOC 2 Type 2; ISO/IEC 27001:2022; PH National Privacy Commission Circular No. 2022-04 |
| Founded | Founded 2006 |
| Headcount | Approximately 1,200 employees across 5 continents |
| Ownership | Acquired by TDCX Inc. (Singapore-based digital CX company) |
| Not published | PricingTurnaround |
Evaluation criteria
Profile notes
What to confirm before you sign
Open Access BPO publishes 4 of the 8 fields in the Content Hub rubric. Across the 30 Offshore (non-India): PH / LatAm / Other vendors profiled here, the median is 6 of 8. Of the four it leaves unpublished, these two matter most.
- How do you charge — per page, per file, per hour, or per seat?Get the unit before you scope a pilot. A per-hour or per-seat quote and a per-page quote behave very differently once a file runs past 1,000 pages.
- What does a real 1,000-page file cost, all in?Ask for a worked example rather than a rate card. Duplicate pages, rush fees and monthly minimums are where the quoted rate and the final invoice separate.
The other seven questions, and what all 270 profiled vendors do and do not publish, are in the evaluation guide.
