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Cloudstaff — Profile & Assessment

Cloudstaff publishes 7 of the 8 buying facts this rubric checks, including pricing but not turnaround. Cloudstaff operates in the medical-record review ecosystem, within the Offshore (non-India): PH / LatAm / Other segment. This profile records what the company publishes about its services, maps those claims to the Content Hub evaluation rubric, and cites every source behind them. 15 of 17 facts are confirmed from 7 public sources; unpublished fields are marked, never estimated.

4 sections·7 sources·Verified 2026-08-21 ✓
Disclosure
15/17 facts
01

What it does

General remote staffing across accounting, real estate, tourism/travel, software development, customer service; healthcare/medical/legal not listed among specialties on homepage, but third-party 'top healthcare BPO' roundup credits Cloudstaff with HIPAA/ISO 27001-certified remote staffing for healthcare and back-office roles. Everything above is drawn from the 7 public sources cited at the foot of this page. Fields the company does not publish are marked as unpublished below rather than estimated.

Key facts

Segment

Offshore (non-India): PH / LatAm / Other

Website

https://www.cloudstaff.com

Pricing

Not published (offers a 'Team Builder' savings-estimate tool)

Certifications

ISO 27001; HIPAA compliance (per third-party source, not confirmed directly on homepage)

Founded

2005

HQ

Sydney, NSW, Australia (headquarters field on its LinkedIn company page); its own site lists delivery centres in the Philippines, India, Kenya and Colombia

Headcount

6,000+ staff

Ownership

Lloyd Ernst (CEO and founder), who launched Cloudstaff in 2005

Not publishedTurnaround
02

Evaluation criteria

Content Hub rubric7 of 8 published
✓
Processing model
Outsourced Human Team (offshore, People + Tech model)
✓
Human QA
Not applicable (staffing service)
✓
Pricing model
Seat-based, bundled monthly staffing fee
✓
Indicative cost
Avg. hourly rate under $25/hr; min. project $1,000+
✓
Export formats
Not applicable
✓
Best for
Scaling offshore teams across PH, India, Colombia, Kenya, Sri Lanka
✓
Customer satisfaction
4.7/5 on Clutch (3 reviews)
○
Not published
Typical turnaround goes unstated, as it does across most of this market. The questions to ask instead are below.
03

Profile notes

Who it serves
Case types not published.
Claims & platform notes
94% retention rate claimed
Review summary
Not independently rated by Medrecords AI. Cited public reviews are listed under Sources; Medrecords AI assigns no star rating without verified evidence.
Competitive coverage
Top 5 Medical Chronology Platforms [2026 Review]
04

What to confirm before you sign

Cloudstaff publishes 7 of the 8 fields in the Content Hub rubric. Across the 30 Offshore (non-India): PH / LatAm / Other vendors profiled here, the median is 6 of 8.

    The other nine questions, and what all 270 profiled vendors do and do not publish, are in the evaluation guide.

    Sources

    How Medrecords AI does this work

    Cloudstaff works in medical-record review. Medrecords AI does this category of work as software: the record sorted, deduplicated and read in minutes, every statement cited back to its page, and a qualified human signs off on what it means.

    SolutionLegal support servicesReview reports, affidavit support and motion drafts from the structured record.Read more →ProductQAA second pass over the extraction before anything reaches a human reviewer.Read more →ProductMedical chronologyA dated, deduplicated timeline with a citation on every entry.Read more →
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    Explore the Content Hub

    Software & platforms

    AI and case-management platforms across medical-record review.

    Service providers & BPOs

    Record review, peer review, retrieval, LNC and BPO providers.

    State programs

    Rules, AMA Guides edition, and MMI standards by state.

    Comparisons

    Head-to-head vendor and program comparisons.

    Guides

    Editorial reference on report writing, MMI, and validity testing.

    Conferences & events

    Workers' comp, claims, insurance and medical-legal conferences with editorial takes.

    Directories

    Link-out rosters of examiners, LNCs, and expert witnesses.

    State matrix report

    All 10 verified state programs, side by side.

    Content Hub home

    The full index of everything in the hub.

    Medrecords AIMedrecords AI

    Minutes per file. Every line cited. From 10¢ to as low as 5¢ a page.

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    • Every line cited to its source page
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    • HIPAA-eligible · SOC 2 audit-ready
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    Last verified: 2026-08-15