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Reciprocity Industries — Profile & Assessment

Reciprocity Industries publishes 5 of the 8 buying facts this rubric checks, including pricing but not turnaround. Reciprocity Industries operates in the medical-record review ecosystem, within the Mass Tort / Settlement / Lien segment. This profile records what the company publishes about its services, maps those claims to the Content Hub evaluation rubric, and cites every source behind them. 11 of 17 facts are confirmed from 3 public sources; unpublished fields are marked, never estimated.

4 sections·3 sources·Verified 2026-08-21 ✓
Disclosure
11/17 facts
01

What it does

Reciprocity Industries publishes these service lines: Legal call center services (client intake, lead follow-up, contract services), Litigation support division for mass tort cases, Legal marketing (landing pages, TV/digital advertising, SEO/PPC), Website management, Software development, Business call center services and Consulting. Everything above is drawn from the 3 public sources cited at the foot of this page. Fields the company does not publish are marked as unpublished below rather than estimated.

Key facts

Segment

Mass Tort / Settlement / Lien

Website

https://reciprocityind.com

Founded

2008

HQ

2727 Central Ave STE 4, Billings, MT 59102

Headcount

150+ employees

Ownership

Founder-owned; founded by Andrew Van Arsdale and Tyler Cross

Not publishedPricingTurnaroundCertifications
02

Evaluation criteria

Content Hub rubric5 of 8 published
Processing model
Human team (call center + case management)
Human QA
None disclosed
Pricing model
Quote-based
Best for
Client intake & litigation support for PI/mass tort law firms
Customer satisfaction
4.4/5 aggregate rating on Trustanalytica (Billings, MT listing)
Not published
Indicative cost, typical turnaround, and export formats go unstated, as they do across most of this market. The questions to ask instead are below.
03

Profile notes

Who it serves
Mass tort and personal injury (general; specific MDLs not itemized in content reviewed)
Claims & platform notes
Amazon Connect-based phone systems; proprietary case management software; real-time analytics 1,000+ completed projects; 500+ law firms served (per site claims)
Review summary
Not independently rated by Medrecords AI. Cited public reviews are listed under Sources; Medrecords AI assigns no star rating without verified evidence.
04

What to confirm before you sign

Reciprocity Industries publishes 5 of the 8 fields in the Content Hub rubric. Across the 23 Mass Tort / Settlement / Lien vendors profiled here, the median is 4 of 8. Of the three it leaves unpublished, these two matter most.

  1. What does a real 1,000-page file cost, all in?
    Ask for a worked example rather than a rate card. Duplicate pages, rush fees and monthly minimums are where the quoted rate and the final invoice separate.
    Indicative cost100% of Mass Tort / Settlement / Lien vendors leave this unpublishedOurs: from 10¢ to as low as 5¢ a page, duplicates free
  2. What is the turnaround on a 1,000-page file, and is that a median or a best case?
    Ask what the clock starts from — receipt, or the point the file clears intake — and what the same number looks like in your busiest week.
    Typical turnaround83% of Mass Tort / Settlement / Lien vendors leave this unpublishedOurs: same day on the self-service plan

The other seven questions, and what all 270 profiled vendors do and do not publish, are in the evaluation guide.

Sources

How Medrecords AI does this work

Reciprocity Industries works in medical-record review. Medrecords AI does this category of work as software: the record sorted, deduplicated and read in minutes, every statement cited back to its page, and a qualified human signs off on what it means.

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Last verified: 2026-08-15